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# Refund policy

### Returns and refunds eligibility

We accept returns and refunds for products that meet the following criteria:

- The product is damaged or defective
- The product is not similar to the one described on our website.
- The product has its original packaging and condition.
- The return request is initiated within 15 days of the purchase date.

### Non-returnable items

We will not accept any returns or refunds for the following items:

- Custom-made products.
- Products with tampered packaging.
- Products that have been used or opened.
- Digital products, including software, licenses, and subscriptions.
- Gift cards.

### Refund process

If your return or replacement is approved, we will refund your original payment method within 7 business days of receiving the returned product. Please note that the refund may take additional time to appear in your account, depending on your bank or credit card issuer.

### Return shipping

The customer will be completely responsible for the shipping costs of returning the product to us. We suggest a trackable shipping service to ensure the product's safe delivery. In case the product is being returned due to an issue on our part, we will cover the shipping costs.

### Product replacements

In some scenarios, customers receive a damaged or defective product, and we will replace it free of charge. To initiate a replacement request, don't hesitate to reach us at our customer service team within 15 days of the purchase date.

### Cancellation policy

Orders can be canceled free of charge within 24 hours of the purchase date. After 24 hours, cancellations will be subject to a certain cancellation fee of 10% of the total order value.

We hope this detailed return policy provides you with a clear understanding of our terms and conditions. If you have any queries, do not hesitate to contact our customer service at [email protected] for assistance.